Job Summary

Deputy Director, Workplace Enablement (Infrastructure Group, Centre for Strategic Projects & Operations)

Job Description

The Deputy Director, Workplace Enablement leads the Workplace Enablement portfolio, operating as a horizontal enabler across Infrastructure Group, comprising of other divisions such as Infrastructure Strategy, Policy & Resources, Planning, Operations, and Workplace Experience.

The role focuses on technology enablement, utilisation & performance insights, workplace platforms, and future-ready workplace innovation, ensuring infrastructure investments translate into effective, data-driven and user-centric workplace outcomes.

Key Responsibilities

1. Strategic Leadership & Infrastructure Technology Foresighting

• Drive and implement the Workplace Enablement strategy, aligning with broader infrastructure, space master planning, and operations objectives.
• Serve as a key enabler across verticals, including Infrastructure Strategy, Policy & Resource, Programme Management, and Operations.
• Provide thought leadership on future workplace trends, digital enablement, and innovation to support foresighting and long-term planning, ensuring alignment with business priorities

3. Infrastructure Technology Platforms & Experience

• Oversee infrastructure technology platforms, workplace systems, and digital solutions that enhance space utilisation, performance insights, and user experience.
• Champion adoption of smart workplace technologies, analytics, and automation to improve operational efficiency and decision-making.
• Partner with data analytics team to translate insights into actionable workplace and infrastructure strategies.

4. Utilisation & Performance Insights

• Lead Utilisation & Performance Insights, ensuring accurate measurement of space usage, occupancy, and infrastructure performance.
• Enable data-driven planning for master planning, development planning, and space design reviews.
• Support evidence-based recommendations for optimisation of cost, capacity, and user experience.  

5. Stakeholder & Cross‑Functional Leadership

• Operate as a key horizontal enabler across whole of Infrastructure Group
• Engage internal stakeholders, business units to ensure workplace enablement initiatives are practical, scalable and outcomes-driven.
• Support solution developments and customer engagement alongside workplace needs, pilots and rollouts

Key Competencies & Skills

• Proven leadership in workplace enablement, infrastructure technology, or smart buildings
• Strong strategic thinking with the ability to translate strategy into execution
• Experience in data analytics, utilisation insights, or digital workplace platforms
• Stakeholder management across policy, operations, planning, and frontline teams
• Financial and resource acumen (budgeting, optimisation, investment cases)
• Change management and innovation mindset

Qualifications & Experience

• Degree in Engineering, Architecture, Facilities Management, Business, or related discipline
• 10+ years of relevant experience in workplace, infrastructure, facilities, or technology enablement roles
• Experience operating in complex, multi-stakeholder environments with both strategic and operational responsibilities