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Key Responsibilities
- Provide hands-on desktop troubleshooting support (L1) to end-users for
hardware, software, audio-visual equipment, and network related issues.
- Resolve issues relating to end users" accounts, network access and folder permissions
- Deployment and recovery of IT assets for onboarding and off-boarding of staff.
- Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory.
- Perform approved change requests for software installation and hardware configuration changes.
- Assist IT team to maintain documentation and troubleshooting guides
- Other duties as assigned by supervisor
Qualifications & Field of Study
- At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering of equivalent discipline.
- Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are added advantage.
Work Experiences & Skillsets
- Proven intermediate level hands-on desktop troubleshooting proficiency with
Windows & Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment.
- Experience with scripting and automation tools an added advantage,
eg: Microsoft Powershell, Windows Cmd Batch Script, Bash, Python, etc
- Demonstrate good understanding of the aforementioned
- Good interpersonal and communication skills.
- Good command of written and spoken English Language.
Character Traits
- Solid organizational skills and attention to detail while juggling demands from stakeholders.
- Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
- Self-starter with an independent, resourceful and "can-do" positive attitude.
- Takes initiative and ownership of problems to ensure satisfactory resolutions
- Ability to navigate unfamiliar technical challenges and situations
- Ability to work with minimal supervision
- Ability to perform under pressure
- Eager to learn and improve
- Moving of heavy computing equipment to be expected
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