Job Responsibilities

• Review and administer corporate benefits and employee initiatives, including corporate insurance, wellbeing programmes and transport-related services. Assess employee needs, utilisation and service outcomes to recommend improvements that enhance employee experience, operational reliability and financial sustainability.
• Partner the Policy team to review and implement benefits policies, procedures and service standards. Analyse benefits data, employee feedback and operational trends to identify risks and improvement opportunities.
• Manage outsourced service partner(s) and contracts, including service performance, utilisation, costs, renewals and issue resolution. Prepare management reports to support decisions, compliance and corrective action.
• Coordinate benefits and administration audit support, maintain accurate records and follow up on audit findings, recommendations and control gaps with relevant stakeholders.
• Provide timely and accurate guidance to employees and HR colleagues. Manage complex or escalated cases professionally, sensitively and confidentially, while addressing recurring service issues.
• Drive process improvement, standardisation, digitalisation and automation initiatives to improve service quality, controls and operational efficiency.

Requirements

• At least 3 years of relevant experience in HR benefits, operations or workforce services.  Experience in handling corporate insurance, wellbeing programmes, vendor or contract management will be advantageous.
• Strong analytical and commercial judgement to interpret service data, employee feedback, utilisation and costs, and translate insights into practical recommendations.
• Sound understanding of policy implementation, operational controls, confidential data handling, record management and audit administration.
• Strong communication, stakeholder management and influencing skills, with the ability to provide clear advice and handle sensitive or escalated matters professionally.
• Demonstrated process improvement and project management skills, including experience in simplifying workflows and supporting digitalisation or automation initiatives.

All new hires are appointed on a 3-year renewable contract in the first instance.