Role Description

The Data Center Manager is responsible for overseeing the governance, operational assurance, maintenance planning, and work control of outsourced data center facility operations across the managed sites. The role ensures that critical facility services, including power, cooling, environmental systems, monitoring platforms, fire suppression, and supporting infrastructure within the tenancy, are delivered in a safe, reliable, compliant, and well-controlled manner.

The role serves as the internal focal point for facility service performance, incident governance, risk management, maintenance planning, shutdown coordination, vendor oversight, and technical records control. The role provides the governance and assurance layer to ensure that outsourced operations are properly planned, evidence-based, auditable, and aligned with organisational requirements and service objectives.

Key Responsibilities

Service Governance, Assurance and Performance Management

• Lead governance of outsourced facility operations across all managed sites, including operational reviews, performance reporting, risk reviews, and action tracking.
• Define, maintain, and review facility KPIs, dashboards, and reporting requirements to ensure service performance is measurable, accurate, and evidence-based.
• Identify recurring service gaps, weak controls, and performance issues, and drive corrective and preventive actions with FM teams, vendors, and internal stakeholders.

Incident, Risk and Compliance Governance

• Oversee facility incident governance, including severity handling, escalation, stakeholder communication, and restoration follow-through.
• Maintain the facilities risk and issues register, covering recurring faults, aging infrastructure, unresolved defects, and third-party dependencies.
• Conduct assurance reviews on maintenance records, permits, incident reports, vendor submissions, and compliance artefacts, and escalate material risks or non-compliance as needed.

Maintenance Planning, Work Control and Shutdown Management

• Develop and govern the annual preventive maintenance plan and rolling maintenance schedule for both sites in coordination with FM,
  OEMs, vendors, landlord representatives, and internal teams.
• Review and control intrusive or service-impacting works to ensure complete work packs, including method statements, risk assessments, permits, test plans, rollback steps, and post-work validation.
• Lead governance of planned shutdowns and annual assurance activities, including readiness reviews, sequencing, communications, execution oversight, and close-out.

Documentation, Vendor Coordination and Technical Records Control

• Ensure all facility activities are supported by complete and auditable records, including service reports, inspection logs, test results, approvals, and acceptance documents.
• Coordinate with FM teams, OEMs, specialist vendors, Qualified Persons, landlord representatives, and internal stakeholders to manage site activities, submissions, inspections, and dependencies.
• Ensure any facility change is reflected in updated technical records, including as-built drawings, O&M manuals, procedures, certification records, and maintenance evidence before handover or acceptance.

Qualification

Experience

• At least 5 years of relevant experience in data center facilities, critical environment operations, facilities governance, maintenance planning, or outsourced service management.
• Demonstrated experience managing or overseeing outsourced facility operations, vendors, OEMs, or multi-party operational environments.
• Practical exposure to critical facility systems, such as UPS, power distribution, cooling systems, fire suppression, environmental monitoring, DCIM/BMS platforms, or related infrastructure.

Skills and Competencies

• Strong service governance, operational assurance, and stakeholder management capability in a critical environment.
• Good understanding of facility incident management, work control, maintenance governance, shutdown planning, and return-to-service validation.
• Strong analytical, documentation, and evidence management skills, with the ability to assess operational risks, challenge weak controls, and drive actions to closure.
• Ability to coordinate multiple stakeholders across sites, including FM providers, vendors, OEMs, landlord representatives, and internal teams.

Preferred Qualifications

• Familiarity with DCIM, BMS, and facilities monitoring platforms.
• Experience supporting or governing planned shutdowns, annual testing, certification activities, and intrusive works in a critical facility environment.
• Relevant certifications in data center facilities, critical environment operations, service management, or safety/compliance would be an advantage. The baseline competency requirements in the specification call for facilities leadership experience and recognized data center facilities certifications or equivalent